1. Overview
KeenHarbor Signals (“we”, “us”, “our”) respects your privacy. This policy describes what personal data we collect, why we collect it, how we use it, and the rights available to you.
2. Data we collect
- Account data: name, email, optional phone when you contact us or create an account.
- Transaction data: purchase history, invoices, and fulfillment records.
- Usage data: pages visited, device information, and interactions with our content (aggregated, pseudonymized where possible).
- Communications: messages you send via forms or email.
3. How we use data
- To deliver and improve courses and support.
- To process payments and maintain records required by law.
- To communicate with you about services, updates, and changes to terms.
- To prevent abuse, fraud, and misuse of training (ethics-first).
4. Legal bases
We process data on the basis of contract performance, legitimate interests (service improvement and security), consent (where required), and compliance with legal obligations.
5. Sharing
We do not sell personal data. We share it with vetted service providers (e.g., payment processors, analytics) under data processing agreements. We may disclose data to comply with the law or enforce our rights.
6. Retention
We keep data as long as needed to provide services and as required by law. We anonymize or delete data when it is no longer necessary.
7. Security
We apply administrative, technical, and physical safeguards appropriate to the risk level. No method is 100% secure, but we continually improve our controls.
8. Your rights
Depending on your location, you may request access, correction, deletion, restriction, or portability of your data. You may object to certain processing or withdraw consent at any time.
9. Cookies
We use essential cookies for site functionality and preference cookies (e.g., theme). Non-essential cookies are used only with consent. You can manage preferences via your browser settings.
10. Children
Our services are not directed to children under 16. We do not knowingly collect data from children.
11. International transfers
When transferring data internationally, we use appropriate safeguards, such as standard contractual clauses.
12. Changes
We may update this policy. Material changes will be communicated via the website or email.
13. Contact
Questions? Email [email protected] or call +1 (415) 915-0832.